- We work hard to bring you the best value possible.
- In order to do this, we contract directly with the actual manufacturers from around the globe and ship straight to your doorstep.
- In many cases, we even contract with the same factories that produce many of the brand name products you are used to. This means you get the brand name quality, at a fraction of the cost since we skip all the middle men and distributors and let you pocket the savings.
PAYMENT and DELIVERY TERMS
- We accept payment via credit card, check card or check by mail.
- On custom products, you will be emailed a digital proof that requires your approval before your order goes to production.
- Production on custom products will not start until payment has been received.
- Most custom products will ship out in approximately 2-4 weeks from artwork approval and payment confirmation.
- Specific delivery time will be noted on each product page.
RETURNS and REFUNDS
- All sales are final. We do not accept returns on any custom items.
- We manufacture and produce your order specifically for you and ship straight to your doorstep.
- However, we do stand behind the quality of our products.
- If you have questions or concerns with the quality of any product you received from us, please send an email to firstname.lastname@example.org and let us know.
- Include your name, order number and a description of what your concerns are and we will get back to you within 1 business day.
(Swim Cap Discoloration/Chlorine Damage)
- Chlorine, iron, cooper or other minerals/chemicals can sometimes cause discoloration of swim caps.
- This can be most noticeable in lightly color latex caps (such as white, light blue, silver, yellow or neon).
- To decrease the chance of discoloration, we suggest choosing a darker colored cap or going with silicone which is less prone to discoloration.
- Items damaged or discolored by pool chemicals may not be returned or refunded.
CUSTOM PRINTING and ARTWORK
- Please send your camera ready logo/artwork to email@example.com.
- We will always send you a free digital proof for your approval before we begin production.
- If you have a complicated or detailed logo, we prefer to receive it in vector format to guarantee best results.
- If your logo/artwork requires a lot of work changing or revising it, you may be charged an additional artwork fee.
- Be sure to include specific pantone colors if you require color matching.
SHIPPING, CUSTOMS and DUTIES
- FREE standard shipping for orders over $75.
- Standard shipping of $5.95 for orders under $75.
- Shipping to Hawaii or Alaska or any country outside the US may additional shipping fees depending on the product. You will be notified if this applies to your order.
- Most products are shipped directly from our manufacturing facilities straight to you.
- We offer FREE Worldwide Express Shipping on most orders for custom caps to most areas. Shipping time is typically 2-3 business days.
(Some countries/locations may not qualify for Free Worldwide Shipping. You will be notified if this applies to you)
- Some products do not qualify for Free Worldwide Shipping and you will be notified if this applies to your order
- We are not responsible for customs, brokerage or duties charges applied by your country.
- We are not responsible for shipping delays cause by the shipping company or customs.